1. Who you are buying from.
This website is operated by LAPEARL JEWELRY, a business registered in Malaysia under registration number JR195207-H. Its office is at D-29-01, Cybersquare (Vertex Tower), Jalan Teknokrat 7, Cyber 5, Cyberjaya, 63000 Selangor.
Contact details are on the contact page.
2. What these terms cover
These terms apply to every order placed through this website once ordering becomes available. Placing an order means accepting them. You must be at least 18, or have the consent of a parent or guardian, to order.
The current storefront is a frontend preview. Prices are demo data, checkout details remain in memory for the page session, and no order or payment is created.
3. How an order is formed.
Adding a piece to your bag is not an order. Product pages are an invitation to buy rather than a binding offer. A contract forms only when LaPearl sends an order confirmation.
We may decline an order and refund the amount paid where the piece has sold, a price or description was clearly wrong, delivery cannot be made to the address supplied, or fraud is reasonably suspected.
4. Prices and payment.
- Prices are shown in Malaysian Ringgit (RM) and include any applicable tax.
- Delivery within Malaysia and collection from the Cyberjaya office are complimentary under the current store policy.
- When live ordering is enabled, payment will be taken in full at checkout through the selected payment provider.
- Prices may change before an order is confirmed, but the confirmed price does not change afterwards.
If a piece is listed at an obviously incorrect price, we will contact you. You may confirm at the corrected price or cancel for a full refund.
5. The pieces themselves.
Pearls are natural materials. Size, shape, overtone and surface can vary between individual pearls. Natural variation that is consistent with the product description is not a defect.
Displays also differ, so colour on a phone or monitor is an approximation. Product descriptions and specifications are provided to the best of our knowledge and should be read together with the photographs and any notes on that page.
6. Delivery and collection.
Delivery is available within Malaysia, including Sabah, Sarawak and Labuan, and is complimentary under the current store policy. Delivery timing is an estimate. Risk in a piece passes to you on delivery.
Collection from the Cyberjaya office is also complimentary. After payment, arrange a collection time through WhatsApp. The office is not a walk-in shop.
If a parcel does not arrive within a reasonable time, contact LaPearl so the delivery can be investigated.
7. Returns, faults and refunds.
The returns and refunds policy forms part of these terms. It provides 14 days to notify LaPearl of a change of mind on an unworn piece. Faulty, damaged or misdescribed pieces are handled separately and are not limited by that 14-day change-of-mind period.
Nothing in these terms limits rights under the Consumer Protection Act 1999 or Sale of Goods Act 1957. Where these terms conflict with rights that cannot lawfully be excluded, those rights prevail.
8. Care
Pearl nacre is soft and can be damaged by perfume, hairspray, cosmetics, chlorine, solvents, steam and ultrasonic cleaners. Damage caused by use or care is not a manufacturing fault. Read the Pearl Guide for care guidance.
9. This website.
The text, photography, emblem and design of this website belong to LAPEARL JEWELRY or are used with permission. Links may be shared, but product photography and descriptions may not be copied for commercial use without written permission.
We aim to keep the site accurate and available but do not promise uninterrupted or error-free access.
10. Our liability
LaPearl is responsible for loss that is a foreseeable result of breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable or for business losses where the purchase was made as a consumer.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud.
11. Events outside our control
LaPearl is not liable for delay or failure caused by events genuinely beyond its reasonable control. If such an event affects an order, we will contact you. You may cancel for a full refund if the delay becomes unreasonable.
12. Privacy
Personal data is handled under the privacy policy.
13. Changes
These terms may be updated. The version published when an order is placed applies to that order.
14. Governing law.
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over disputes arising from them.
15. Complaints
Contact LaPearl first at laperletrading@gmail.com or +60 11 3976 6799. If a consumer dispute cannot be resolved directly, a claim may be taken to the Tribunal for Consumer Claims Malaysia.