Store policy

Returns and refunds.

Tell us within 14 days of delivery or in-person collection if you change your mind on an unworn piece. Faulty, damaged or misdescribed pieces are handled separately and are not limited by that 14-day period.

Updated 19 September 2026

The short version.

  • Changed your mind: notify us within 14 days of delivery or in-person collection, then return the piece unworn and complete for a refund of the price paid.
  • Faulty, damaged or not as described: tell us as soon as you notice. This is separate from the 14-day change-of-mind period and is not limited by it.
  • Made or altered to your specification: excluded only from change-of-mind returns. Your rights if the piece is faulty remain unaffected.

Changing your mind.

LaPearl offers 14 days to notify us of a change of mind after delivery or in-person collection.

To qualify, the piece must return:

  • unworn, other than trying it on;
  • with all original supplied packaging and documents;
  • not resized, engraved or otherwise altered after delivery.

A piece that has clearly been worn cannot be resold as new. If the condition of a return affects eligibility, we will contact you after inspection.

Faults and damage.

If a piece arrives damaged, has a defect, or does not match the description and specification published on its product page, contact us as soon as you notice. This is handled separately from the 14-day change-of-mind period.

Depending on what has happened and the remedy available, we will repair, replace or refund the piece. If we ask you to return a faulty or incorrect piece, LaPearl covers the reasonable return postage and refunds any original delivery charge paid.

Clear photographs of the full piece and the fault in daylight can help us assess the issue.

Nothing in this policy limits rights under the Consumer Protection Act 1999 or Sale of Goods Act 1957.

What is not a fault

  • ordinary wear or damage caused after delivery;
  • damage from impact, perfume, hairspray, cosmetics, chemicals, steam or ultrasonic cleaning;
  • damage connected with alteration by another party;
  • natural differences in pearl overtone, shape and surface that are consistent with the product description.

How to start a return.

  1. Email laperletrading@gmail.com with your order reference, the reason for the return and what you would like to happen.
  2. Wait for our approval and return address. Do not post a piece before receiving these instructions.
  3. Pack the piece securely with all original supplied packaging and documents, inside a suitable outer parcel.
  4. Send it tracked and insured for the amount paid, following the approved instructions.
  5. We inspect it on arrival and issue any approved refund within 14 days of receiving and inspecting it.

Postage, refunds and exchanges.

Change of mind
You pay the return postage. The original delivery cost, if any, is not refunded.
Faulty or wrong item
LaPearl pays the reasonable return postage and refunds the original delivery charge, if any.
Refund timing
Within 14 days after we receive and inspect the returned piece.
Refund method
To the original payment method. Your bank or card issuer may take additional time to display it.

Exchanges

We do not process a direct exchange as one transaction. Return the original piece for a refund and place a new order for the replacement piece.

Delivery and collection.

When ordering becomes available, delivery within Malaysia, including Sabah, Sarawak and Labuan, is complimentary under the current store policy.

Collection from the Cyberjaya office is also complimentary. After payment, arrange a collection time through WhatsApp. The office is not a walk-in shop.

Questions about a return can be sent through the contact page.

Your bag